Even before the pandemic, multiple sources listed Emotional Intelligence as a critical ability to possess. It’s even more needed today. Emotional Intelligence is not always understood, and many miss its impact on every relationship we form. Leadership, regardless of level, has the most impact on employees, affecting their performance, engagement and loyalty. We identify leaders with great or poor EI, yet overlook the biggest opportunity for growth in an organization. Leave this session with why you should focus on OK or Average employees, and what it takes to move them from good … to memorable.