Civility is the key to building workplaces where people feel respected, valued, and empowered to do their best work. Research shows that incivility not only damages relationships but also costs businesses billions each day through lost productivity, turnover, and absenteeism. This session explores why civility matters, both in numbers and human impact, and offers practical ways to foster it in your organization. Through simple yet powerful practices of respect, intentional listening, and empathy, you can break the cycle of negativity and create a culture where collaboration thrives and challenges are met with understanding.