Discover How to Maximize Your Interpersonal Skills in Workplace Dispute Meetings

A key role of an HR business partner is to provide support and guidance to an ever-changing workforce of hybrid, remote and in-person employees. Since conflict is inevitable, there are times when intervention is needed to address employee performance issues, policy violations or workplace relationships that have deteriorated as evidenced by little or no respect, trust and/or communications. This interactive workshop is designed to help HR Champions identify critical interpersonal behavioral competencies; assess their strengths and weaknesses; and learn proven conflict resolution strategies that are necessary to influence clients in adversarial meetings. Participants will review interpersonal behavioral competencies; the four domains of Emotional Intelligence with an emphasis on relationship management; and discuss effective conflict resolution techniques such as non-defensive communications and de-escalation. The overall benefits of an HR Champion that maximizes their interpersonal behavioral competencies and conflict skills are effective employee relations outcomes that reduce or eliminate workplace conflict, enhance employee engagement, ensure a psychologically safe environment, and reduce potential liability to the organization. This impactful one-hour session will provide HR professionals, business partners, managers, and supervisors with invaluable insight on relationship management and conflict resolution skills.